PRIVACY POLICY

PAWDELI Privacy Policy

PAWDELI understands that the security of your personal information is a top priority. We are committed to absolutely protecting your personal data and will only collect necessary information to serve the transaction process and improve service quality.

I. Purpose and Scope of Information Collection

Collected Information:

  • Basic personal information: Full name, gender.
  • Contact information: Delivery address, phone number, Email address.
  • Transaction information (excluding sensitive payment information): Purchase history, products of interest.

Purpose of collection: Information is collected to serve the following purposes:

  • Process and confirm orders: Perform necessary steps to complete sales and delivery.
  • Account management: Create and manage customer accounts on PAWDELI (if registered).
  • Customer support: Contact to resolve inquiries, complaints, provide product information and warranty/returns.
  • Market research (only with consent): Provide information about promotions, new products suitable for your needs.
  • Service quality improvement: Analyze anonymous data to improve interface and shopping experience.

II. Scope of Using Personal Information

Your personal information is committed to be kept confidential by PAWDELI and only used internally or shared with the following entities to fulfill the stated purposes:

  • Internal PAWDELI: Order processing, customer care, and marketing departments.
  • Shipping/Delivery Units: Information (Name, Phone number, Address) is shared with delivery partners to carry out product delivery to customers.
  • Competent State Authorities: In case of lawful written requests from functional agencies.
🐾 INFORMATION SECURITY COMMITMENT 🐾

PAWDELI COMMITS NOT TO SELL, RENT, OR DISCLOSE PERSONAL INFORMATION TO THIRD PARTIES FOR COMMERCIAL PURPOSES.

III. Information Storage Time

Customer personal information will be stored on PAWDELI's server system until the customer requests cancellation or when PAWDELI deems storage no longer necessary.

In all cases, customer information will be stored and protected from unauthorized access.

IV. Commitment to Personal Information Security

  • Data protection: PAWDELI uses appropriate technical security measures and strict management rules to protect personal information from unintended access, use, or disclosure.
  • Payment security: All online payment transactions via cards or payment gateways are conducted through licensed and secure payment service providers. PAWDELI does not directly store detailed information about your bank cards or accounts.

V. Rights of Personal Data Subjects

Customers have the right to request PAWDELI to perform the following actions regarding their personal data:

  • Request access: Customers have the right to request PAWDELI to provide detailed information about the personal data we hold.
  • Request correction: Customers have the right to self-correct account information on the website (if any) or request PAWDELI to correct inaccurate data.
  • Request deletion: Customers have the right to request complete deletion of personal data from PAWDELI's system (except for data required to be stored by law).
📞 CONTACT TO EXERCISE RIGHTS

To exercise these rights, please contact PAWDELI via Email: [email protected]

VI. Mechanism for Receiving and Resolving Complaints

If customers have any questions or complaints regarding personal information security, please contact us immediately. PAWDELI commits to:

  • Receive and verify customer complaints.
  • Resolve complaints within a maximum of 7 business days from the date of receiving the complaint, excluding force majeure cases.
  • Implement necessary remedial measures if violations are detected.

PAWDELI always strives to build a safe and reliable online shopping environment. Thank you very much for trusting and supporting us.