PAWDELI Return Policy<\/title>\r\n <style>\r\n \/* Bi\u1ebfn m\u00e0u PAWDELI *\/\r\n :root {\r\n --color-pink-primary: #F7CAC9; \/* H\u1ed3ng nh\u1ea1t *\/\r\n --color-pink-accent: #E57373; \/* H\u1ed3ng \u0111\u1eadm\/\u0110\u1ecf *\/\r\n --color-orange-light: #FFDAC1; \/* Cam \u0111\u00e0o *\/\r\n --color-yellow-light: #FEEEDD; \/* V\u00e0ng nh\u1ea1t *\/\r\n --color-text-dark: #333333;\r\n }\r\n\r\n body {\r\n margin: 0;\r\n background-color: var(--color-yellow-light); \/* N\u1ec1n v\u00e0ng nh\u1ea1t t\u1ed5ng th\u1ec3 *\/\r\n color: var(--color-text-dark);\r\n line-height: 1.6;\r\n }\r\n\r\n .pawdeli-content-wrapper {\r\n margin: 0 auto;\r\n padding: 10px;\r\n border-radius: 20px;\r\n }\r\n\r\n h2 {\r\n font-size: 2em;\r\n color: var(--color-pink-accent); \/* H\u1ed3ng \u0111\u1eadm cho ti\u00eau \u0111\u1ec1 l\u1edbn *\/\r\n padding-bottom: 10px;\r\n margin-bottom: 30px;\r\n text-transform: uppercase;\r\n }\r\n\r\n h3 {\r\n font-size: 1.4em;\r\n color: var(--color-text-dark);\r\n border-left: 5px solid var(--color-orange-light); \/* \u0110i\u1ec3m nh\u1ea5n Cam \u0111\u00e0o *\/\r\n padding-left: 10px;\r\n margin-top: 35px;\r\n margin-bottom: 15px;\r\n }\r\n\r\n\/* Danh s\u00e1ch (List) v\u1edbi g\u1ea1ch \u0111\u1ea7u d\u00f2ng tr\u00f2n d\u1ec5 th\u01b0\u01a1ng \u2013 ch\u1ec9 b\u00ean trong n\u1ed9i dung Pawdeli *\/\r\n.pawdeli-content-wrapper ul {\r\n list-style: none;\r\n padding-left: 20px;\r\n}\r\n\r\n.pawdeli-content-wrapper ul li {\r\n margin-bottom: 10px;\r\n padding-left: 15px;\r\n position: relative;\r\n}\r\n\r\n.pawdeli-content-wrapper ul li::before {\r\n content: '\u2022';\r\n color: var(--color-pink-accent);\r\n font-weight: bold;\r\n display: inline-block;\r\n width: 1em;\r\n margin-left: -1em;\r\n}\r\n\r\n \/* Kh\u1ed1i th\u00f4ng b\u00e1o (Notice Box) *\/\r\n .pawdeli-notice-box {\r\n background-color: var(--color-pink-primary); \/* H\u1ed3ng nh\u1ea1t l\u00e0m n\u1ec1n n\u1ed5i b\u1eadt *\/\r\n border: 2px dashed var(--color-pink-accent); \/* \u0110\u01b0\u1eddng vi\u1ec1n \u0111\u1ee9t n\u00e9t H\u1ed3ng \u0111\u1eadm *\/\r\n border-radius: 12px;\r\n padding: 25px;\r\n margin: 25px 0;\r\n color: var(--color-text-dark);\r\n }\r\n\r\n .pawdeli-notice-title {\r\n color: var(--color-pink-accent); \/* M\u00e0u ch\u1eef H\u1ed3ng \u0111\u1eadm cho ti\u00eau \u0111\u1ec1 box *\/\r\n font-weight: 700;\r\n text-transform: uppercase;\r\n display: block;\r\n margin-bottom: 10px;\r\n font-size: 1.2em;\r\n }\r\n\r\n \/* \u0110\u01b0\u1eddng ph\u00e2n c\u00e1ch *\/\r\n .pawdeli-divider {\r\n border: 0;\r\n border-top: 2px dashed var(--color-orange-light); \/* \u0110\u01b0\u1eddng \u0111\u1ee9t n\u00e9t Cam \u0111\u00e0o *\/\r\n margin: 40px 0;\r\n }\r\n\r\n \/* Li\u00ean k\u1ebft *\/\r\n .pawdeli-contact-link {\r\n color: var(--color-pink-accent);\r\n font-weight: bold;\r\n text-decoration: none;\r\n }\r\n \r\n .pawdeli-contact-link:hover {\r\n text-decoration: underline;\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"pawdeli-content-wrapper\">\r\n\r\n\r\n <p>PAWDELI is committed to providing quality products. We are ready to apply our return and exchange policy to protect customers' rights in the event of product defects.<\/p>\r\n\r\n <div class=\"pawdeli-divider\"><\/div>\r\n\r\n <h3>I. Conditions for Return and Exchange<\/h3>\r\n\r\n <p>Customers have the right to request a return, exchange, or refund if the product satisfies all the following conditions simultaneously:<\/p>\r\n\r\n <ul>\r\n <li>**Request time:** Must be notified to PAWDELI within **48 hours (Two days)** from the time the customer receives the product (based on the shipping carrier's confirmation data).<\/li>\r\n <li>**Reason for return:** Only applicable to the following cases:\r\n <ul>\r\n <li>Product is defective or damaged by the manufacturer or during transportation (broken cans\/packets, torn, punctured\/deflated, showing signs of spoilage, or expired products).<\/li>\r\n <li>Missing products or wrong products delivered compared to the ordered items.<\/li>\r\n <\/ul>\r\n <\/li>\r\n <li>**Product conditions:**\r\n <ul>\r\n <li>Product must be **intact**, with stamps\/seals unpeeled and unopened (except in cases where packaging was damaged upon receipt).<\/li>\r\n <li>Must have the original purchase invoice\/receipt from PAWDELI.<\/li>\r\n <li>Must have an **unboxing video** clearly showing the waybill and the defective product.<\/li>\r\n <\/ul>\r\n <\/li>\r\n <\/ul>\r\n\r\n <div class=\"pawdeli-notice-box\">\r\n <span class=\"pawdeli-notice-title\">\u274c CASES OF REFUSAL<\/span>\r\n <ul>\r\n <li>Products with canned packaging that may be scratched or slightly dented during transportation but are **not damaged inside** will not be covered by PAWDELI's return support.<\/li>\r\n <li>Customer **fails to report the defect** within 48 hours of receipt.<\/li>\r\n <li>Product **has been used** partially or completely, except for internal quality defects discovered after opening (clear proof required).<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"pawdeli-divider\"><\/div>\r\n\r\n <h3>II. Return Process and Timeline<\/h3>\r\n\r\n <h4>1. Notification of return request<\/h4>\r\n <p>Please contact PAWDELI's Customer Care Department immediately and provide the following full information:<\/p>\r\n <ul>\r\n <li>Order number and customer name.<\/li>\r\n <li>Name of defective product.<\/li>\r\n <li>Detailed reason for return (defect must be clearly described).<\/li>\r\n <li>Images or video proving the product is defective, damaged, or missing.<\/li>\r\n <\/ul>\r\n\r\n <h4>2. Confirmation and Product Return<\/h4>\r\n <ul>\r\n <li>Within **24 hours**, PAWDELI will review and respond regarding the acceptance of the return.<\/li>\r\n <li>If accepted, the customer needs to send the defective product back to PAWDELI's address within **14 days** from the date of receiving the confirmation notice.<\/li>\r\n <li>**Shipping costs** for returning defective goods will be **fully borne by PAWDELI**.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"pawdeli-divider\"><\/div>\r\n\r\n <h3>III. Resolution After Receiving Returned Product<\/h3>\r\n\r\n <p>After PAWDELI receives the defective product and verifies it, we will process it according to one of the following two methods:<\/p>\r\n\r\n <h4>1. Product Exchange (Free)<\/h4>\r\n <ul>\r\n <li>PAWDELI will send a brand new product completely **free of charge** to the customer.<\/li>\r\n <li>The new product will be sent within **1-3 business days** from the time PAWDELI receives the defective item.<\/li>\r\n <\/ul>\r\n\r\n <h4>2. Refund (If out of stock)<\/h4>\r\n <ul>\r\n <li>**Refund value:** Refund **100% of the value of the defective product**, including the initial shipping fee paid (if any).<\/li>\r\n <li>**Refund time:** Money will be transferred back to the customer's bank account within **3 - 7 business days** from the date PAWDELI confirms the refund.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"pawdeli-divider\"><\/div>\r\n\r\n <h3>IV. Other Regulations<\/h3>\r\n\r\n <p>Any disputes or complaints arising that cannot be resolved through negotiation will be settled in accordance with Vietnamese law.<\/p>\r\n <p>PAWDELI is always willing to listen to your feedback to improve product and service quality.<\/p>\r\n\r\n<\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42d8d89a e-flex e-con-boxed e-con e-child\" data-id=\"42d8d89a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"background_background":"classic","shape_divider_top":"wd_waves_wide"}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"wd-divider\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" width=\"100%\" height=\"3vw\" preserveAspectRatio=\"none\">\n<path class=\"elementor-shape-fill\" d=\"M93.7,75c-3.1,0-3.1-43-6.3-43c-3.1,0-3.1,43-6.3,43C78,75,78,32,74.9,32s-3.1,43-6.3,43c-3.1,0-3.1-43-6.3-43\n\tc-3.1,0-3.1,43-6.3,43C53,75,53,32,49.9,32c-3.1,0-3.1,43-6.3,43c-3.1,0-3.1-43-6.3-43c-3.1,0-3.1,43-6.3,43c-3.1,0-3.1-43-6.3-43\n\tc-3.1,0-3.1,43-6.3,43c-3.1,0-3.1-43-6.3-43C9.2,32,9.2,75,6,75C3,75,2.9,34.1,0,32.1V0h100v32c0,0,0,0,0,0C96.8,32,96.8,75,93.7,75\n\tz\"\/>\n<\/svg>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5589c4e6 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"5589c4e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1429\" src=\"https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-scaled.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-scaled.webp 2560w, https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-300x167.webp 300w, https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-1024x572.webp 1024w, https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-768x429.webp 768w, https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-1536x857.webp 1536w, https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-2048x1143.webp 2048w, https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-600x335.webp 600w, https:\/\/pawdeli.com\/wp-content\/uploads\/Gemini_Generated_Image_lp1rjnlp1rjnlp1r-copy-150x84.webp 150w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURN POLICY PAWDELI Return Policy PAWDELI is committed to providing quality products. We are ready to apply our return and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-300","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pawdeli.com\/en\/wp-json\/wp\/v2\/pages\/300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pawdeli.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pawdeli.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pawdeli.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pawdeli.com\/en\/wp-json\/wp\/v2\/comments?post=300"}],"version-history":[{"count":11,"href":"https:\/\/pawdeli.com\/en\/wp-json\/wp\/v2\/pages\/300\/revisions"}],"predecessor-version":[{"id":1114,"href":"https:\/\/pawdeli.com\/en\/wp-json\/wp\/v2\/pages\/300\/revisions\/1114"}],"wp:attachment":[{"href":"https:\/\/pawdeli.com\/en\/wp-json\/wp\/v2\/media?parent=300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}